Process Associate @ Surabhi Sharma

Job Description

Customer Sales and Service representatives provide front line sales and service to customers via inbound telephone calls. These agents are responsible for maintaining high standards of performance, sales, and service levels.

Essential Duties and Responsibilities :

- Ability to handle inbound customer sales and service telephone calls.

- Ability to work in a fast-paced, multi-skill work environment.

- Ability to process continual workload for extended periods in assigned area.

- Ability to provide a consistently high level of quality customer service.

- Ability to process customer sales orders.

- Ability to maximize sales opportunities by offering customer upsells

- Timeliness and ability to adhere to assigned schedule segments.

- Ability to meet and sustain minimum performance, attendance, and behavioral standards.

- Ability to navigate, lookup, and enter orders into the customer order entry system (via computer).

- Ability to remain current with new customer sales and service procedures.

- Ability to perform other duties such as outbound telephone, inbound email and white-mail services (when/if assigned).

- Respond to customer inquiries through inbound email contact from current and prospective customers.

Knowledge, Skills and Abilities :

- Graduate with very good English speaking skills

- Minimum of 25 words per minute typing speed

- Oral Communication Skills Rate and clarity of speech, tone and inflection and grammar

- Written Communications Spelling Skills, grammar and legible handwriting

- PC Skills Prior experience with computers and/or data entry

- Composure Ability to work in high paced environment and competently service customers

- Adaptability Ability to handle change in routine or work rules and available to accommodate flexible work hours

- Customer Focus Oriented to serving the customer

- Ability to work independently as well as being a team player

- Problem Solving Skills - Positive attitude.

PERKS :

- CAB Facility

- Contact Immediately On 8000700***

Employement Category:

Employement Type: Full time
Industry: KPO
Functional Area: Customer Service
Role Category: Customer Service Executive (Voice)
Role/Responsibilies: Process Associate

Contact Details:

Company: Surabhi Sharma
Location(s): Jaipur

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