1. Manage all customer interactions as rostered within parameters
2. Demonstrate ownership on calls when contacted by customer
3. Respond to all customers in appropriate tone and language
4. Offer a solution-based approach for all customer interactions
5. Educate the customer at every given possible opportunity
6. Ensure updation of product, system, process and policy knowledge
7. Adhere to rostered timing, scheduled shifts and activities
8. Capture customer details and data relevant to the call or service
9. Resolve customer queries within agreed timelines
10. Manage outbound campaigns as per business requirement
11. Increase, develop and retain customer base through relationship
building and service
12. Follow all contact center policies, procedures, code of conduct and
legislative requirements
10 + 2 / Graduation degree in any discipline
fresher and experience both can apply
1. Speak local language
2. Basic computer knowledge
3. Problem solving skills
4. Customer focus
5. Technical orientation
6. Attention to detail
7. Service mindset
Full time, Temporary WFH. NOTE: For WFH, Candidate Should have Laptop with windows10, Smartphone, WIFI-Internet.
Keyskills: bpo customer service customer support telecalling
Vishal Consultants -A Business Development Outsourcing Agency, leading Manpower Consultancy Organization which provides Manpower Services to all Industries, MNCs, Limited / Private Limited Companies, Firms etc. We provide human resource solutions to our clients & candidates catering to the ent...