Process Associate - Banking and Capital
- Genpact India
- 2 to 4 Yrs
- Noida, Gurugram
- 4 years ago
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Job Description
With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it.
Inviting applications for the role of Process Associates,Banking
Responsibilities
Effectively analyze and comprehend the remediation need in Customer financial history by using various applications.
Ability to work and operate in a high volume and tight timeline environment to meet Service Level Agreements.
Taking care of Client Workflows effectively
Escalation management operations for better client relationship & experience
Identifying improvement areas & implementing measures to maximize customer satisfaction levels
Qualifications we seek in you
B.Com / Any Graduate
Preferred experience with basic banking knowledge and MS Office Knowledge
Voice Level: 3A level
Should be willing to work overtime and work on weekends.
Good analytical skills and strong customer focus.
Good interpersonal skills and ability to work independently.
Demonstrated ability to work with limited supervision.
Candidate should be open to working on weekends
Candidate should be ready to stretch beyond shift hours to complete the volumes (Same day TAT driven process)
Candidate should not have any long leave planned for entire project duration
Basic Communication skills (Writing Emails)
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Employement Category:
Employement Type: Full timeIndustry: IT - Software Role Category: IT Operations / EDP / MIS Functional Area: Not ApplicableRole/Responsibilies: Process Associate - Banking and CapitalContact Details:
Company: Genpact IndiaLocation(s): Noida, Gurugram
Keyskills: customer relations insurance quality sales sap ms office service level customer focus analytical skills client relationship communication skills interpersonal skills escalation management customer satisfaction
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Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
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