PA-S2P
- Genpact India
- 2 to 4 Yrs
- Noida, Gurugram
- 4 years ago
- Email to a friend
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Job Description
With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Transformation happens here. Come, be a part of our exciting journey
Are you the one we are looking for
Inviting applications for the role of Process Developer - S2P
Responsibilities
Running compliance checks on all free text PR (Purchase Requisition) incoming via Coupa; create POs post successful compliance checks
Route PRs via approved Buying Channels (catalogs or web-forms) and preferred vendors
Handling inquiries from internal customers as well as from external vendors and delivering professional, helpful, high quality service and assistance before, during, and after the customers requirements are met
Maintaining clear records of customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken
Maintaining and updating content in Coupa for category cards, catalogs, preferred vendors, web-forms, to ensure accurate content that is easily accessible to all our business partners
Act as liaison to the Accounts Payable team to resolve PO related invoice issues
Supervising generic email box for incoming queries as well as resolving them as per the agreed SLAs
Keep track of all requests received, either through ticket or manual tracker, for efficiency and follow-up purposes
Follow-up with requesters/co-functional teams to provide quick resolutions
Following-up up with suppliers/vendors whenever required
Provide periodic updates to users/impacted parties on the status of the ticket/issue raised;
Transfer/raise/coordinate inquiries to appropriate teams for resolution
Find opportunities to improve or to streamline the process
Proactively take action and identify Continuous Improvement opportunities.
Qualifications we seek in you
Minimum qualifications
Good Verbal and Written Communication Skills (English)
Customer Service Skills Telephone / Email
Basic Knowledge of MS Office Applications like Excel, Word, PowerPoint
Meaningful working experience in the Procurement field
Preferred qualifications
Working experience on Coupa or Ariba
Exposure to Source to Pay cycle
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Employement Category:
Employement Type: Full timeIndustry: IT - Software Role Category: IT Operations / EDP / MIS Functional Area: Not ApplicableRole/Responsibilies: PA-S2PContact Details:
Company: Genpact IndiaLocation(s): Noida, Gurugram
Keyskills: source to pay ms office customer focus accounts payable customer service corporate liaison working experience communication skills written communication continuous improvement pr go po pos pay prs
Genpact India
Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
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