Project Manager - Service Now
- Genpact India
- 3 to 6 Yrs
- Noida, Gurugram
- 4 years ago
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Job Description
With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it.
Transformation happens here. Come, be a part of our exciting journey
Are you the one we are looking for
Inviting applications for the role of Manager, Support Manager
In this role, you will manage teams of Cora SeQuence Support Engineers for multiple Clients.
Responsibilities
Implementation and ensure adherence of Application Support Processes
Ensure effective Governance of following points:
o Monitor overall progress
o Tickets trending
o Risk and Issue Management
o SLA Compliance
o Escalation Management
Stakeholder Management: Liaison with both internal & external clients ensuring customer satisfaction
Reporting: Publishing of key metrices & reports on required periodicity
People Management - Resource management including shift planning, productivity measurement, skill development etc.
Maintain Knowledge base
Respond to RFP and proposals
Qualifications we seek in you
Minimum qualifications
Graduate
Experience in IT application support and Development
ITIL certification at Intermediate/Expert level
Prior work experience in Application Support projects is a MUST
Well versed with Incident, Problem and Change Management Process
Good project management skills and experience
Technical background with hands-on development experience (preferably in Microsoft Technologies) in the past
Preferred qualifications
Graduate/postgraduate with IT/Computer Science Background
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Employement Category:
Employement Type: Full timeIndustry: IT - Software Role Category: General / Other Software Functional Area: Not ApplicableRole/Responsibilies: Project Manager - Service NowContact Details:
Company: Genpact IndiaLocation(s): Noida, Gurugram
Keyskills: delivery project management customer relations reporting java customer focus shift planning external clients change management skill development people management internal external clients
Genpact India
Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
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