This Job Role is responsible for the coordination, support, management and execution of 1st Level proactive and reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
1st level Incident Management
Proactive monitoring and alerting L2 teams.
Work as a team member, providing support to colleagues as and when required.
Contribute & Participate for the overall improvement of the program / company.
Monitor and respond quickly and effectively to requests received through the monitoring tools as per the SLA defined in the process.
Forward technical support issues that cannot be addressed by the L1 team to the appropriate technician (Level 2 or Escalation Team).
Document internal procedures.
Willing to work in shifts in a 24/7 support team
ABOUT MAGNA INFOTECH:-Magna Infotech is a division of Quess Corp Limited, India’s leading business services provider established in 2007. Headquartered in Bengaluru, Quess Corp has a PAN-India presence with 52 offices across 27 cities, as well as operations in Canada, USA, South America, UA...