Senior Process Executive R0016879 @ Infosys BPM

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Senior Process Executive R0016879

Infosys BPM
0 to 3 Yrs
Pune
4 years ago
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Job Description

12-18 months of work experience with ISP/Telecom domain, voice/chat support experience preferred Required Knowledge and experience on ticketing tools, chat platforms Strong client relationship management skills Good Reading skills - ability to understand ambiguous information, probe and consolidate into useable data Excellent analytical skills Collaboration and Team Working Provide 1st level customer service support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systems Follow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed procedures Executes transactions as per prescribed timelines. Provide 1st measure analysis of issues and inputs for problem management Leverages best effort method for issue resolution through cross functional coordination and support team lead in training, reviews and escalation handling

Employement Category:

Employement Type: Full time
Industry: IT - Software
Role Category: Statistics / Analytics
Functional Area: Not Applicable
Role/Responsibilies: Senior Process Executive R0016879

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Company: Infosys
Location(s): Pune

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Keyskills: customer relations accounts sla quality insurance cross functional coordination client relationship management ticketing tools problem solving customer service issue resolution analytical skills

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Your name (*)

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Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Infosys BPM

Infosys BPM, the business process outsourcing subsidiary of Infosys, was set up in April 2002. Infosys BPM focuses on integrated end-to-end outsourcing. Infosys BPM operates in India, Poland, the Czech Republic, the Netherlands, Ireland, South Africa, Brazil, Mexico, Costa Rica, the United States, P...

Senior Process Executive R0016879 @ Infosys BPM

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