Siebel CTMS
- Golden Opportunities
- 5 - 10 Years
- Chennai
- 2 years ago
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Job Description
job_description :Role : Siebel
Education Qualification : Any Graduate
Candidate Qualification - Clinical Domain Knowledge with Team Managerial Skills and AMS support experience. Knowledge of Siebel CTMS will be an added advantage
Location: Pan India
Roles and Responsibilities :
Stakeholder Management:
Candidate Qualification - Clinical Domain Knowledge with Team Managerial Skills and AMS support experience. Knowledge of Siebel CTMS will be an added advantage
Location: Pan India
Roles and Responsibilities :
Stakeholder Management:
- Communication with Business users related to resolving queries obtain clarifications and providing updates
- Setup Business bridge calls to update status of Critical incidents / Outages
- Follow up with internal and external stakeholders (Customer and Vendor liaison) to progress tickets to resolution.
- Responsible for the project tasks assigned
- Initiate escalation procedure for incidents based on the agreed upon timelines and tracks it to closure
- Manage queue effectively and allocate tasks to the team based on an allocation plan.
- Ensure assigned tasks are completed within targets set (the tasks include incidents service requests identified problems Operational changes enhancements etc.)
- Ensure quality of deliverables.
Service Execution:
Contribution to Org Initiatives:
Business Development and Customer Relationship Management:
Participate in customer meetings and provide project updates.
Account Operations:
Perform task estimation; guide the service analyst on estimation
Co-ordinate shift operations and logistics.
Audit:
Participate in audits as necessary.
- Comply to defined process during task execution (including problem management KEDB management etc.).
- Contribute and participate proactively in knowledge sharing sessions
- Provide complete KT to support teams before any production release.
- Manage and mentor the mentees (team)
- Provide inputs for development of learning plan for the team
- Act as a buddy for new hires
- Shares recommendation towards Performance management and recognition of team members.
Contribution to Org Initiatives:
- Adhere to Organization policies and procedures
- Participate in project and organization initiatives led by the Delivery leadership
- Contribute new ideas and innovative approaches at work including CSI themes
- Collate data and provide inputs for reporting requirements
Business Development and Customer Relationship Management:
Participate in customer meetings and provide project updates.
Account Operations:
Perform task estimation; guide the service analyst on estimation
Co-ordinate shift operations and logistics.
Audit:
Participate in audits as necessary.
Employement Category:
Employement Type: Full timeIndustry: Bio Technology & Life Sciences
Functional Area: Pharmaceutical
Role Category: Other Pharma
Role/Responsibilies: Siebel CTMS
Contact Details:
Company: Golden OpportunitiesLocation(s): Chennai
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