Customer Care Executive @ Reycruit

Job Description

To Attend the inbound calls of customers and process the queries & requests to customer's satisfaction
. To identify and convert the opportunities for cross selling on customer's call
. Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
. Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues.
. Complete the logs specified by the process (End-of-day target)
. Adherence to Information Security norms & quality process norms.
. To be aware of and comply with any updates about the process
. Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance
. Preferably 1-5 years experience in customer service role - Understanding of call center industry an advantage
. Excellent communication skills - Verbal & Written
. Good listening skills and strong communication abilities.
. Should speak English, Hindi & Telugu

Employement Category:

Employement Type: Full time
Industry: Wellness
Functional Area: Customer Service
Role Category: Customer Service Executive (Voice)
Role/Responsibilies: Customer Care Executive

Contact Details:

Company: The Reycruit
Location(s): Hyderabad

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