DG- Senior manager- Banking
- Genpact India
- 3 to 8 Yrs
- Jaipur
- 4 years ago
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Job Description
With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Are you the one we are looking for
Inviting applications for Senior Manager, Retail BankingYoull be required to balance a big team of approx. 100+ members. It s a banking operation. A person needs to handle customers for new and existing opportunities; daily operation calls with senior leadership and with customers as well. Need to be a strategic leader for upskilling and mentoring team managers accordingly. Looking after internal partners and customers as well. The job requires a high comprehension level & the ability to decide the banking policies. Ready to take challenges on certain things on getting the task done, also will be responsible for setting up new operations, delivering SLAs, getting the attrition in control, and people metrics in place.
Responsibilities- Handle client operations with ease via exhibiting knowledge on retail, personal banking, and commercial lending as a subject matter authority
- Balance the day-to-day operations and partner with transition, transformation for setting new operations
- Engage in new client pilots, solutions and review processes for new opportunities
- Lead and empower staff to deliver customer service perfection
- Use quality supervising data management system to compile and track performance at team and level.
- Responsible for getting teams people metrics in control and responsible for attrition.
- Agile in taking initiative and accountability for consistently achieving goals and delivering on expectations with ease of adaptability to a dynamic work environment
- Prepare and analyzes internal and external quality reports for management staff review
- Participate in discussions with cross-functional teams on process standardization, process improvements, system validation, customization, and integration of new tools and technologies
- Ensure internal and external customer interactions are handled in compliance with established procedures and standards
Minimum qualifications
- Graduate (any stream), preferably Commerce
- Proven experience in the banking sector and handled big teams as a TL with an excellent partner and customer management
- Excellent data analytics skills and knowledge of Banking Domain
- Good understanding of different types of Retail Banking
- Good project management, documentation and process orientation skills
- Can generate interest and understanding of sophisticated areas through persuasive communication;
- Good interpersonal and teamwork skills to work efficiently with different internal and external teams
- Good customer and partner management. Build excellent relations with customers. Must demonstrate and cultivate customer focus, collaboration, accountability, initiative, and innovation
- High on personal integrity
- Proficiency with office tools like MS Word, MS Excel & PowerPoint
- Must be able to demonstrate a high level of self-motivation, energy and flexibility
- Responsibility for people metrics delivery and Operations SLAs
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Employement Category:
Employement Type: Full timeIndustry: IT - Software Role Category: Finance / Accounts / Tax Functional Area: Not ApplicableRole/Responsibilies: DG- Senior manager- BankingContact Details:
Company: Genpact IndiaLocation(s): Jaipur
Keyskills: finance sales ltd mis accountancy data analytics customer focus data management customer service personal banking equipment supply management system project management commercial lending process orientation
Genpact India
Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
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