Quality Assurance Manager @ Infosys BPM

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Quality Assurance Manager

Infosys BPM
0 to 10 Yrs
Mysore
4 years ago
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Job Description

In a portfolio of projects of higher complexity or small accounts: Ensure creation of Q&P improvement and customer satisfaction improvement strategy for small accounts. Recommend Q&P goal setting in projects and also at the DU level Deploy delivery excellence strategies as elicited in the business plan and other related initiatives Identify areas of improvement at project levels, coach project managers on strategies for improvement, customize the strategy for projects, verify implementation the strategy For a Business Unit or Development Center: offers specialized process training including content-creation Identify areas of breakthrough improvement, customize the strategy for accounts; Implement the action plan Perform risk assessment, Identifies risk levels, perform root cause analysis, identify risk mitigation action items (involving multiple groups), report risk levels to relevant stakeholders Conduct audits, help plan and prepare for client audits and External Quality Certifications and ensures closure of non-compliances Plan for and recommend right frequency and customizations to the engagement level feedback, perform ELF analysis and implement required action for improvement

Employement Category:

Employement Type: Full time
Industry: IT - Software
Role Category: Sales / BDTesting
Functional Area: Not Applicable
Role/Responsibilies: Quality Assurance Manager

Contact Details:

Company: Infosys
Location(s): Mysore

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Keyskills: root cause analysis environmental impact assessment root cause risk assessment risk mitigation process training project managers delivery excellence customer satisfaction risk root offers closure training business

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Your name (*)

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Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Infosys BPM

Infosys BPM, the business process outsourcing subsidiary of Infosys, was set up in April 2002. Infosys BPM focuses on integrated end-to-end outsourcing. Infosys BPM operates in India, Poland, the Czech Republic, the Netherlands, Ireland, South Africa, Brazil, Mexico, Costa Rica, the United States, P...

Quality Assurance Manager @ Infosys BPM

Home > Sales / BDTesting