Job Description
:
2 to 9 years of IT Experience
Skills o VB Net MVC C WPF WCF Backend MS Access SQL Server Mandatory o AWS DevOPS Good to have
Hands on experience in troubleshooting Windows based POS applications buil t in Windows 10 environment
Should have experience in working in Production Support Environment
Willing to work on Shifts is needed
Experienced in working in Offshore Onsite model
Familiar with Application monitoring tools like SCOM NewR elic
Sound Knowledge Experience with Stores Point of sales systems Retail domain knowledge is a plus
Should have good understanding of ITIL process of Incident Problem Service request and release management
Experienced in any ITSM tick eting tool and understands the way Priority and status of a ticket is determined
Roles and Responsibilities
Playing the role of Production support SPOC from Onsite and coordinate and collaborate with Offshore team Ensure proper handover toth e *support team from the development team post new functionality roll out
Work closely with the Offshore counterpart ensuring smooth execution of *support Should be able to communicate to business users and understand the requirements
Should have experience and very good understanding of SLAs and KPIs and work to meet the goals
Participate in P1 P2 bridge calls and expedite the solution and Incident closure within SLA Metrics generation and present to Client
Good Communication skills
Should have experience in Service Requests Incident Management SOP creations Configuration related issues Root Cause Analysis Issue Resolution through code changes using SFRA Deep knowledge in Process and Tools for CICD Issue Bug Fixes workaround Configuration Tweaks Minor Data Fixes Alert and Monitoring tools SCOM New Relic ITSM Ticketing tools .
Job Requirements: DOTNET, C Sharp, Incident Management, Monitoring SOP, Reporting
Skills Required: .NET, WCF, WPF
Employement Category:
Employement Type: Full time
Industry: IT - Software
Role Category: General / Other Software
Functional Area: Not Applicable
Role/Responsibilies: Hiring For .net Support With Wcf Or Wpf
Contact Details:
Company: Best Infosystems
Location(s): Bengaluru
Keyskills:
incident management
.net
wcf
wpf
dotnet
c sharp