As a Business Head, the incumbent will be responsible for Strategic business planning and implementation, P&L ownership and Operations management
1. As P&L Head, will be responsible for delivering strategy and top & bottom line growth for
Assigned BU.
2. Tie-ups Local & international to increase patient/ guest inflow.
3. Devise strategies for executing fiscal procedures for control and effective utilization of physical and financial resources of the wellness centre.
4. Building guest relationship, and maintaining relationship with guests to achieve referral
business. Addressing all complaints and issues of the guests.
5. Organizing and Managing various activities and events at the Center to ensure customer
engagement.
6. Managing end to end operations of the Center.
7. Maintaining appearance, upkeep and cleanliness of the property & all equipment and facilities at all times.
8. Managing budget and monitoring expenditure of the Center as per the assigned budget.
9. Defining and ensuring compliance to the Standard Operating Procedures, guidelines, policies
and service standards that serve as benchmark for excellent service delivery.
10. Supervising complete Security, Maintenance and Infrastructure of the Center.
11. Manpower Management. Assuring effective orientation and training for staff.
12. Ensuring that all team members adhere to the service standards, discipline and procedures.
An ideal candidate will have the following
What is in it for you

Keyskills: marketing pharma team management channel sales guest relations customer service hospitality