Implementation - Configuration/
installation of devices/ software
Problem Analysis & identification of
Solution
Coordination with OEMs, Vendors &
Distributors in case of support needed
User Acceptance Testing for completed
project activities (with client)
Internal Project Milestone completion
updates
Integration of multi-vendor solutions
Knowledge Transfer Session to Clients'
internal IT Teams
Knowledge Transfer Session to
Operation (Support) Team
Support to Clients' Internal IT Team for
creation/ updating SOPs
Taking customer acceptance on ticket
resolution

Keyskills: device installation user acceptance ticket resolution