Customer Service Associate (Voice Process) @ HR Central

Only candidates with Excellent Communication skills with experience in voice process can apply.
Ability to communicate correctly and clearly on calls.
Graduates/undergraduates with good spoken English can apply.
Early Joiners will be given preference.

What will you do

Collections (Dialer) team helps to connect with customers to maximize the timely collection. They make it through an effective management of telephonic queries. This team works to keep AR past dues to minimum, through rigorous follow-ups and reminders:
Responsible to receive in-bound and make out-bound calls to connect with customers
Obtain and evaluate all the relevant data to handle complaints and inquiries
Analyze customer behavior and set frequency of call penetration
Responsible for collection activities of all the active cusotmers for North America & Canada region
Manage Collection processes, provide early stage customer service and, where necessary, raise cases involving customer complaints
Following up complicated customer calls where required
Maintain automated call logs and proactively remind the customers of their account status
Support customers sharing Invoice copies and SOAs basis the requirement
Responsible for the continuous on call support for customers to fulfill their needs in making smooth payments
Maintain work efficiently and respond quickly to customer inquires
Recording details of comments, inquiries, complaints, and actions taken in Collection Tool
Identifying, escalating priority issues, and reporting to the high-level management