Business Analyst - Logistics
- Genpact India
- 5 to 10 Yrs
- Bengaluru
- 4 years ago
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Job Description
With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Inviting applications for the role of, Assistant Manager / Business Analyst Customer Supply Chain (CSA) / Order Management
This position serves as primary liaison between sales personnel, brokers, distributors, customers and various departments and functions to investigate, resolve and respond to issues and questions. Ensures customer orders are processed, shipped and invoiced. Demands critical thinking abilities to facilitate resolution to both short term and long term service issues. Administers and processes a multitude of distributor, operator, and national account contracts, ensuring timely and accurate payments, and gross margin integrity.
Key Responsibilities
Provides support tasks, including efficient, accurate order processing & fulfillment of an assigned account base and acts as a liaison between the customer, outside sales, and internal departments.
Offers solutions to assigned customer accounts by providing services based upon specific customer initiatives.
Daily maintenance in SAP which would include reviewing Open Order report.
Order entry and maintenance of SAP tool.
Organize and consolidate LTL shipments into truckloads or ship withs to increase truck optimization
Monitor shipments to ensure on-time delivery
Assist transportation planners in resolving issues and communicating to appropriate parties as necessary.
Support customer with pool date coordination, rush shipment arrangements, and problem resolution.
Analyze existing order to ship processes for possible improvements
Responsible for an additional level of complexity in the areas of Supply Chain, Finance and Logistics
Reviews established policies & procedures and recommends best practices to provide high-level customer service, promoting excellent internal/external relations
Review and clear deductions that fall within order managements area of responsibility
Qualifications we seek in you
Minimum qualifications
Experience in Order Management or OTC Customer supply chain.
Bachelor s Degree (business, logistics or finance is preferred)
Preferred qualifications
Strong interpersonal skills
Ability to perform the duties related to order processing, invoicing, credit/debit memos, claims and deductions.
Capacity for developing an understanding of cash application, logistics and sales.
Must possess analytical skills, problem solving skills, and the ability to handle stress well.
Proficient in PC skills.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Employement Category:
Employement Type: Full timeIndustry: IT - Software Role Category: General / Other SoftwareSales / BD Functional Area: Not ApplicableRole/Responsibilies: Business Analyst - LogisticsContact Details:
Company: Genpact IndiaLocation(s): Bengaluru
Keyskills: customer relations documentation requirements functional business requirements strong interpersonal skills supply chain gross margin policies procedures
Genpact India
Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
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