Submit regular reports to management and seek new ideas and strategies to improve performance at the office
Understand all organizations products, services, procedures and guidelines and communicate same to all team members
Monitor all calls to ensure that due procedures and quality standards are strictly adhered to
Submit regular reports to management and seek new ideas and strategies to improve performance.
Keep up with trends and happenings in the industry and ensuring adherence to industry standards
Ensure a safe and harmonious working environment for all other team members and delegate duties to all team members.
Mandatory Requirements
Candidate should have an experience working in a Call Center/BPO
Team Leading experience is must.
Employement Category:
Employement Type: Full timeIndustry: Education / Training Role Category: Technical / Process TrainingTechnical Support / Helpdesk Functional Area: Not ApplicableRole/Responsibilies: Team Leader SCC (Student Support Center)