Customer Service Representative @ Musclepro Nutrition

Job Description

KEY RESPONSIBILITIES:

.Provide daily customer service

.Answer telephones promptly to answer customer queries and take product orders and provide written communications

.Mail response to all stake holders within 24hours

.Undertake accurate entry of customer order data to SAP through Service provider/Finance

.Provide accurate product information to customers

.Respond efficiently and effectively to customer queries and complaints

.Maintain customer information in the company Customer Relationship Management (CRM) system to ensure its accuracy and relevance prior to distribution.

.New customer creation with KYC, Registration no, email, Phone no etc in SAP and SFDC within one working dayof request from sales team.

.Clear correct aligners tracking, data base maintenance, updation and follow up with customers from treatment planning to delivery and payment stage.

.Work in a flexible and collaborative manner within a small team, sharing joint responsibilities to ensure that all daily tasks are completed.

.Provide direct support/backup to sales representatives.

.Receive and enter customer orders via telephone, electronically and provide written communication on the same.

.Manage customer consignment stock through efficient monitoring, provision of stock data to Sales Specialists and resolution of stock discrepancies.

.Manage Faulty Product Claims/exchanges through liaison with Sales Specialists, customers and Head Office, administration of relevant paperwork, monitoring of data, maintenance of records to facilitate customer credits.

.Send email to customers for any partial/short shipments

.Coordinate with various stakeholders & cross functions and identify/implement actions towards achievement of cost, speed and reliability targets

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   customer support customer service customer service management