Internal Ombudsman
- Csb Bank
- 7 to 12 Yrs
- Thrissur
- 4 years ago
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Job Description
Eligibility CriteriaCandidate’s age shall not exceed 67 yearsCandidates shall be either a retired officer, not below the rank of Deputy General Manager or equivalent of banks / Financial Sector Regulatory Bodies and should have an experience of minimum 7 years of working in areas such as banking, regulation, supervision, payment and settlement systems and/or consumer protection.The applicants who come out successful in the selection process, will be engaged on contract basis, for a period not less than 3 years and not more than 5 years. The place of posting will be initially at the Head Office, Thrissur. Upon selection, a candidate must be in a position to take up this assignment within a short notice. The Internal Ombudsman will deal only with the complaints that have already been examined by the Bank’s internal grievance redressal mechanism and have remained partly or wholly un-redressed.Internal Ombudsman shall examine all customer grievances including complaints of deficiency in service on the part of the Bank as also those listed under Clause 8 of the Banking Ombudsman Scheme, 2006 (as amended from time to time) received by Bank’s and which are partly or wholly rejected by Bank’s internal grievance redressal mechanismThe Internal Ombudsman shall analyse the pattern of complaints such as product / category wise, consumer groups wise, based on geographical location, etc. and suggest means for taking actions to address the root cause of complaints of different nature.The Internal Ombudsman shall examine the complaints on the basis of records / documents available with the Bank and comments / clarifications furnished by the Bank to specific queries of the Internal OmbudsmanThe Internal Ombudsman may hold meetings with concerned functionaries / departments of the Bank and seek any record / document available with the Bank that is necessary for examining the complaint. To ensure resolution through conciliation, the Internal Ombudsman may seek direct feedback / clarifications from the complainant.The Internal Ombudsman shall immediately refer back to Bank all such complaints which are outside the purview of the scheme.Employement Category:
Employement Type: Full timeIndustry: Banking / Financial Services Role Category: Audit Functional Area: Not ApplicableRole/Responsibilies: Internal OmbudsmanContact Details:
Company: CSB BankLocation(s): Thrissur+ View Contact
Keyskills: Banking Domain Regulations Payment Systems
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₹ 3.5 - 8 Lakh/Yr
Csb Bank
Welcome to the CSB Bank. Incorporated in 1920, CSB is one of the pioneers of the banking industry in India. With a very progressive work environment and an increasingly youthful employee demographic, joining CSB will give you space and opportunity to flourish.
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