It Associate
- Ascent Staffing
- 5 to 10 Yrs
- Noida, Gurugram
- 4 years ago
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Job Description
General Job Duties
- Provide technical and procedural support and guidance to junior and Tier 1 colleagues.
- Provide high level technical support, dealing with complex issues and implementing smart solutions to nonstandard problems.
- Take ownership of issues, escalate issues as appropriate and work with escalation points through to resolution.
- Participate in standard procedure creation and maintenance, contribute to Knowledge base.
- Participation in out of hours work and on-call rota as required.
- Work in a fast-paced environment, be adaptable to continuous change and responsibilities, and work out of different physical office locations when required.
- Under guidance, participate as part of a project team to provide technical support, resolve issues and plan for assigned IT functions.
- Continuously strive to improve, support and identify opportunities to increase efficiency and expand services.
Specific Job Duties
- Provide user support both face-to-face and over the telephone.
- Undertake Client Workstation builds (including the configuration of both OS and applications) plus ongoing support.
- Maintain the networked printers.
- Deal with virus issues on workstations and other security specific issues.
- Use client management tools to support PC and laptop environment.
- Utilise the call tracking system for recording all IT issues.
- Prioritise Incident tickets and resolve according to SLA, while performing duties on other Service Requests and Infrastructure project work.
- Ensure assets are recorded and tracked.
- Provide remote support to other offices where possible.
- Provide support for Executive Video and Audio Confernces.
- Occasional travel to other offices to provide onsite support when required.
- 5 years + of general experience in one or more of an IT Functions.
- IT Service Desk experience required, in Windows Desktop and Server environment.
- Exposure to Financial environment advantageous.
- MCP/CCENT desirable.
- Analytical and problem-solving skills.
- Must be able to work effectively as part of a project team, foster team cooperation.
- Technical, in-depth Knowledge of Windows 10 operating systems.
- Technical, workable knowledge of Linux, MAC OS.
- Technical, in-depth Knowledge of Office 365/2016 and below.
- Knowledge of CRM systems such as ServiceNow or Jira.
- Use of remote support tools such as Bomgar/Go verlan.
- Worked with patch management and software deployment using SCCM Altiris or similar.
- Active Directory and Exchange, administration, and technologies.
- Strong TCP/IP and network supporting protocols (DNS, DHCP, etc).
- Mobile support, BlackberryiPhoneAndroid handhelds and BES.
- Remote Access/VPN (Cisco IPsec/Any connect/Pulse Secure).
- Stays current with rapidly changing technology and applies it to business needs.
- Must be able to effectively communicate technical information to both technical and non-technical personnel.
Contract Tenure : 1 Year (based on performance it may get extended)
Job Location : Gurgoan, Noida
Client : IHS Markit
Employement Category:
Employement Type: Full timeIndustry: IT - Software Role Category: Technical Support / HelpdeskTechnical / Process Training Functional Area: Not ApplicableRole/Responsibilies: It AssociateContact Details:
Company: Ascent StaffingLocation(s): Noida, Gurugram+ View Contact
Keyskills: remote access crm windows desktop linux vpn network support it support mac os office 365
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