Manager - Lean and Six Sigma
- Genpact India
- 5 to 6 Yrs
- Jaipur
- 4 years ago
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Job Description
With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us.
Inviting applications for the role of Manager, Lean Digital Transformation Quality Analyst
In this role, you will Partner with operations to launch process improvement initiatives delivering Genpact P&L, revenue generation, customer service experience, efficiency, first call resolution & Net Promoter Score (NPS).
Responsibilities:This is a full-time role and would involve balancing various tasks like the following (indicative - but not limited to:)
- Drive Lean DNA increase for the supported accounts across Americas
- Work closely with the respective Black Belts in identification of improvement opportunities for each account aligned, analyzing business and process metrics/NPS, Client feedback, etc.
- Work with Operations to drive improvement plans, and help measure Quality and Business Impact
- Drive Lean campaigns, Visual Management adoption, Process Improvement Initiatives & LSS Culture
- Conduct/Support Lean Trainings, Problem Solving Forums, Benchmark exercises, Value Stream Mapping, Mojo Meter deployment and follow up the execution
- Approve and certify Lean Projects
- Support Lean Digital Ambassadors program by ensuring awareness, enrollment and providing guidance throughout the journey to complete their deliverables and get them graduated within the timelines
- Drive GB project if not GB certified when joining the role, or coach GB Projects if already certified
- Participate in Client/Genpact Governance meetings as well as Town Halls to showcase the achievements and call for help as necessary
- Drive regional Lean Digital Transformation initiatives
- Develop and manage communication splashes of relevant events and results
- Ensure the use of problem solving and root cause analysis where necessary
- Monitor & audit the deployed processes for effectiveness & efficiency
- Assist the Black Belts with administrative tasks as necessary
- Lean Trained & Tested and Certified
- Self-motivated and self-driven with ability to work both independently and as part of the team
- Organized person with attention to details, able to work simultaneously on different tasks
- Good communication skills at all levels of Genpact and customer organizations
- Good interpersonal, facilitation and presentation skills
- Data-centric quantitative, analytical skills and PC proficiency (Excel)
- Problem Solving Approach including logical, systems-oriented mindset
- Change Orientation Ability to adopt to changes quickly
- Individual Performer Ability to organize
- GB Trained & Tested
- GB Certified
- F&A domain expertise
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Employement Category:
Employement Type: Full timeIndustry: IT - Software Role Category: Operations Management / Process AnalysisQuality (QA-QC) Functional Area: Not ApplicableRole/Responsibilies: Manager - Lean and Six SigmaContact Details:
Company: Genpact IndiaLocation(s): Jaipur
Keyskills: net promoter score root cause analysis value stream mapping root cause customer focus problem solving customer service statements of work sow polymerase chain reaction pcr
Genpact India
Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
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