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Application Support Engineer @ Harjai Computers

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 Application Support Engineer

Job Description

/Profile Description:

(L1 support, SQL, application support)

  • Help resolve software and technical questions for the customer efficiently and effectively
  • Gather the required information necessary in order to best handle customer software and technical inquiries
  • Manage customer expectations regarding estimated response times for issue resolution.
  • Resolving the issues through Phone, chat and email communication channels.
  • Meet SLAs like response and resolution times by partnering within L1, L2 and L3 Support organizations.
  • Extensively research and document customer technical issues.
  • Collaborate with Technical Support team members to properly manage customer inquiries and escalate when appropriate.
  • Partner with Technical Support team members on various strategic projects when needed
  • Own customer technical issues from initial report to resolution, communicating with customers regularly regarding issue status.
  • Run monitoring reports for usage, performance, and/or availability.
  • Document solutions for knowledge-base and bring new ideas for innovation and automation excellence into the Support team.

Contact Information :

Email ID

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Mobile No. : hidden_mobile

Regards

HR

Employement Category:

Employement Type: Full time
Industry: IT - Software
Role Category: General / Other Software
Functional Area: Not Applicable
Role/Responsibilies: Application Support Engineer

Contact Details:

Company: Harjai Computers
Location(s): Mumbai

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Keyskills:   sql application support application engineering

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₹ 4.5 - 7 Lakh/Yr

Harjai Computers

Company ProfileHarjai Computers Pvt LtdWe are a 23 year young ISO 9001:2015 certified IT consulting company. We provide IT subcontracting/outsourcing services to our CMM Level 5 and MNC clients across India and the world and are the preferred partners to most of our customers.