Application Support Engineer @ Harjai Computers

Home > General / Other Software

Application Support Engineer

Harjai Computers
1 to 3 Yrs
Mumbai
4 years ago
Email to a friend
Report this job

Job Description

/Profile Description:

(L1 support, SQL, application support)

Help resolve software and technical questions for the customer efficiently and effectively
Gather the required information necessary in order to best handle customer software and technical inquiries
Manage customer expectations regarding estimated response times for issue resolution.
Resolving the issues through Phone, chat and email communication channels.
Meet SLAs like response and resolution times by partnering within L1, L2 and L3 Support organizations.
Extensively research and document customer technical issues.
Collaborate with Technical Support team members to properly manage customer inquiries and escalate when appropriate.
Partner with Technical Support team members on various strategic projects when needed
Own customer technical issues from initial report to resolution, communicating with customers regularly regarding issue status.
Run monitoring reports for usage, performance, and/or availability.
Document solutions for knowledge-base and bring new ideas for innovation and automation excellence into the Support team.

Contact Information :

Email ID

hidden_email

Mobile No. : hidden_mobile

Regards

Employement Category:

Employement Type: Full time
Industry: IT - Software
Role Category: General / Other Software
Functional Area: Not Applicable
Role/Responsibilies: Application Support Engineer

Contact Details:

Company: Harjai Computers
Location(s): Mumbai

+ View Contact

Login

Candidates can login here to view contacts and apply.

Sign In Sign Up

Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach Resume Max 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Candidates are expected to provide most recent and accurate profile information, inappropriate content is strictly prohibited!

Keyskills: sql application support application engineering

Job seems aged, it may have been expired!
Fraud Alert to job seekers!

₹ 4.5 - 7 Lakh/Yr

Job application

We will notify the employer with your details. You can also attach a resume or a cover letter.

Sign In Sign Up

Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Harjai Computers

Company ProfileHarjai Computers Pvt LtdWe are a 23 year young ISO 9001:2015 certified IT consulting company. We provide IT subcontracting/outsourcing services to our CMM Level 5 and MNC clients across India and the world and are the preferred partners to most of our customers.

Application Support Engineer @ Harjai Computers

Home > General / Other Software