Teleperformance is Hiring For BHR @ Steria India

Job Description

Dear Candidate,

Greetings of the day!

We are Hiring for BHR

Job description

Greetings:

Teleperformance is Hiring for Business HR

Location : Malad (Work from office)

Roles and responsibilities:

Customer:

• To be the first level of Interface between HR & Operations for all HR related Initiatives and Query handling
• Handle all queries, grievances and escalations from associates on the floor and ensure the same are resolved within committed timelines
• Assist the L&D team in the co-ordination for JUMP / L&D initiatives
• Assist EC team in carrying out employee engagement activities across floor
• Support Operations in any Ad-hoc / calendarized engagement activity / R&R /etc.
• Support HR Operations team in any compliance related activity
• Provide HR Policy guidance and Interpretation to employees for resolution to queries on existing policies, salary, Mediclaim, insurance claims etc.
• Support operations in conducting Regular Rewards & Recognition programs on floor
• Co-ordinate with Training team to carry out induction program with new Joiners (Grade I)
• Support supervisor in coordinating / execution of Induction program defined for new joining at TL & TM
• Support / Guide operations in usage of CCMS tool for all process flows defined
• Interacting with the new joiners and managing the entire the Onboarding process.

Operational Excellence:

• Handle all queries, grievances and escalations from associates on the floor and ensure the same are resolved within committed timelines.
• Responsible for the roll-out and closure of Internal Job Posting (IJPs) on the floor within specific time-lines; Identifying tools of assessment/ selection in co-ordination with the OD team and implementing the same for IJP selection
• Implementation of HR initiatives on the floor such as HR Forums, PMS, Employee Satisfaction surveys, EWS, Floor Connects, Vaccination Surveys, etc.
• Ensure timely communication & completion of Appraisals for all teams on the floor; KRO and Appraisal Audits and Performance Awareness sessions conducted for all employees TL and above
• Ensure Employee listening activities are planned, organized & conducted every quarter
• Ensure closure of action planning jointly with Operations within timelines and prepare Communication pack reports for cascades to the floor.
• Ensure Confirmation process is run efficiently in the process; meet up with all employees' (E01/E02) on an EDP and effectively manage the process.
• Conduct regular refresher training on HR policies for both agents and Team Leaders to ensure clarity/awareness on HR policies and procedures.
• Own, Ideate and devise Engagement activities for the Floor
• Organize and Conduct Employee Engagement initiatives like Fun at work activities, CSR, etc.
• Conduct Exit Interviews for resigned employees (E01 to M02) and escalate issues, if any, arising of the interview.
• Investigate and issue DAP (Disciplinary Action Plan) to employees found in violation of process/ company policies post appropriate approvals.
• Maintain database and trackers for all BHR activities on real time basis.
• Ensure consistent and regular usage of CCMS wrt all BHR activities on real time basis.
• Ensure consistent usage of CCMS tool by employees across operations
• Preparation of various BHR Reports within timelines
• Highlight any anomalies / deviations noted within the process to Reporting Supervisor for necessary action

Day shift with Sunday fixed off.

Regards,

HR Team

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