DG - Manager - Field Service Engineer
- Genpact India
- 2 to 3 Yrs
- Delhi, NCR
- 4 years ago
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Job Description
With a start-up spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Are you the one we are looking for
We are inviting applications for the role of Manager, Field Service Engineer
In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement Active user of Internet and online applications.
Responsibilities- Manage the Customer/Nacelles Product Technical relationship for Airbus A320neo program for assigned airlines in India & nearby region.
- Assist customers with any product technical issue, reliability improvement, retrofit programs & drive effectively towards customer satisfaction.
- Collaborate with the SNA & MRAS Customer Team, to interface with all levels of customer contacts in support of Nacelle Product Entry into Service (EIS) preparation and follow-on revenue service operations
- Provide technical assistance through on-site Over the shoulder mentorship and troubleshooting of Nacelles, including the use and accurate interpretation of data and technical instructions
- Bring technical support (H24/7D) and advice in day to day Customers operations in order to avoid any potential disruptions (Damage reporting, AOG)
- Participate in the in-service reviews with customers and report any potential problem seen on-wing (or) before/after SB implementation to concern back-offices
- Review, report, and make recommendations regarding reported Nacelles malfunctions issues and failure trends to ensure a continuous reduction of disruptions for customers.
- Make recommendations regarding required maintenance to ensure alignment with customer operational needs. Recommend
- Assist the customer to drive service bulletin implementation and Field actions, to minimize operational interruptions.
- Maintain awareness of program and project changes and communicate to the Customer & any other additional tasks assigned by Customer support team
Minimum qualifications
- Bachelors degree with rich experience in Technical engineering (especially on Airbus A320neo - Nacelles & Power plant basics) background in aviation field was required
- Experience in Airline Technical Engineering (CAMO operations) or Customer Support Field Service functional roles on Airbus A320neo nacelle products was an advantage.
- Must be willing to Travel in a short notice for Field visits
- Fluent in English & Hindi language
- Preferred Knowledge on AC Maintenance Manuals (TSM, PPBUM, SRM, IPC, AMM & MPD), SCM , FAA, CAR M & EASA 145 procedures
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Employement Category:
Employement Type: Full timeIndustry: IT - Software Role Category: Service / Installation / Repair Functional Area: Not ApplicableRole/Responsibilies: DG - Manager - Field Service EngineerContact Details:
Company: Genpact IndiaLocation(s): Delhi, NCR
Keyskills: commissioning automation troubleshooting site sales power plant field service customer support technical support technical assistance technical engineering go scm ipc sna faa easa srm
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