Process Specialist - Customer Service @ Infosys BPM

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Process Specialist - Customer Service

Infosys BPM
0 to 2 Yrs
Bengaluru
4 years ago
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Job Description

Excellent communication skills C1 equivalent proficiency Displays excellent customer service skills and capabilities Response, diagnosis, resolution and tracking by phone, email, chat and social media of customer support queries. Maintain response and resolution speed as defined by SLOs Keep high customer satisfaction scores and follow quality standards in 90% of cases. Use existing knowledge base to provide a customer facing root cause assessment. Provide customer facing bug progress summary using available tools and platforms. Handle escalations raised by customers and partners. Handle consults from the lower tier to assist in case resolution Good presentation and client Interfacing skills Ability to identify process improvement ideas, mentor team members on implementing improvement ideas/Six sigma/lean projects Confidently communicates current performance and improvement ideas with client

Employement Category:

Employement Type: Full time
Industry: IT - Software
Role Category: Customer Service (Domestic)Operations Management / Process Analysis
Functional Area: Not Applicable
Role/Responsibilies: Process Specialist - Customer Service

Contact Details:

Company: Infosys
Location(s): Bengaluru

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Keyskills: customer service sales billing customer relations accounts client interfacing skills quality standards client interfacing process improvement customer satisfaction

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₹ 1.0 - 3.0 Lakh/Yr

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Your name (*)

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Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Infosys BPM

Infosys BPM, the business process outsourcing subsidiary of Infosys, was set up in April 2002. Infosys BPM focuses on integrated end-to-end outsourcing. Infosys BPM operates in India, Poland, the Czech Republic, the Netherlands, Ireland, South Africa, Brazil, Mexico, Costa Rica, the United States, P...

Process Specialist - Customer Service @ Infosys BPM

Home > Customer Service (Domestic)Operations Management /