customer service representative Customer Service Executive Customer Support @ I Tech Solutions

Company Background

SUGAR Cosmetics (www.sugarcosmetics.com) is India's fastest-growing premium cosmetics brand with
a product portfolio that has consistently received excellent reviews across its own and partner channels.
With a cult-following across millennials, SUGAR targets 25 to 35-year-old women with clutter-breaking
products that have rich payoff with its unapologetically bold brand identity. The 9-year old company
recently secured its Series B funding from marquee investors A91 Partners, IndiaQuotient, etc. to further
accelerate and build an exciting global beauty brand. We are now looking for ambitious, driven individuals
to join us on this journey and create experiences of a lifetime and our team is currently looking to hire for
the role of a Customer Delight Executive for our CDT Team. Please find further details of the position
along with its roles & responsibilities.

Respond and Interact to customer queries over Email, Facebook, Instagram, One on one Chats and
Phone calls.

Coordinate back-office operations related to returns, payments and other order related issues
Resolving customer grievances or special requests to designated departments for further
investigation for product or service related issues
Follow up to ensure that appropriate actions were taken on customers requests after escalation for
the same has been raised
Maintaining records of customer interactions, transactions, details of inquiries, grievances, and
comments, as well as actions taken for prompt resolution
Ensure timely issue resolution by taking required steps thereby avoiding any escalations
Resolving product or service problems by clarifying the customer's complaint, determining the cause
of the problem, selecting and explaining the best solution to solve the problem at hand.

Skills:
Strong interpersonal skills and command over the English (written & spoken) .
Ability to Multi Task amongst other processes
Demonstrates ownership and accountability while addressing queries, concerns or problem
Experience working independently and scoping/executing high-quality deliverables are a must
Working knowledge of Microsoft Office
A customer focus demeanour with a high level of enthusiasm and a positive attitude is a must.
.
Education: Graduate/Post Graduate

We run a fast-paced, dynamic business and the challenges we face and solve every day are unique. We are
looking for someone who can adapt quickly, handle multiple roles and is enthusiastic about growing an
exciting Cosmetics Brand across multiple platforms. This role reports to the Customer Delight Team
Manager and is based out of Powai Mumbai..

Need candidates with minimum 6 months and maximum 3 years of experience,preferred from International BPO background with excellent communication skills.

Interested candidates can share their resumes on [Confidential Information]. or call/whatsapp on 9220105***.

Regards,

Fatima Shaikh

Manager HR

9220105***

[Confidential Information].