Customer Services - Ecommerce Company - Work From Home @ Proprietor Of Ssv Hr

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Customer Services - Ecommerce Company - Work From Home

Proprietor Of Ssv Hr
2 - 5 Years
Mumbai
2 years ago
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Job Description

We're Hiring Customer Services Executive for Ecommerce Company -Work From Home

Qualification: HSC or Any graduate
Experience: 2yrs Customer Services Voice Exp From Ecommerce Company / Ecommerce Process
Process: Voice Process (Ecommerce)
Shift Timing: Day Rotational shift
Salary Range: Rs. 23,000 to Rs. 25,000 Inhand + Incentives
Skill Required: Excellent Verbal & Written Communication Skill

Role & Responsibilities :

Managing incoming calls and customer service inquiries
Identifying and assessing customers needs to achieve satisfaction.
Handle customer complaints, provide appropriate solutions and alternatives within the
time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies
Candidate needs to handle social media platforms including Facebook, LinkedIn, Twitter, Instagram, etc
Must have prior knowledge of Handling Social Media Account for any E-commerce Co.
Need to handle email and inbound queries via Calls, Email & Chat

Interested candidates can call on 9773322*** | 9769106*** or mail their CVs at [Confidential Information]

Regards

SSV Group

Employement Category:

Employement Type: Full time
Industry: ITES
Functional Area: Customer Service
Role Category: Customer Service Executive (Voice)
Role/Responsibilies: Customer Services - Ecommerce Company - Work From Home