Executive / Sr. Executive - Customer Care @ Investors Clinic

Job Description

Roles and Responsibilities

• Qualified Customer care executive to offer excellent customer service and after-sales support
• Managing incoming customer service concerns (on calls and emails); identifying and assessing customer needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the defined methods/tools
• Understanding the customer concern thoroughly and take action accordingly
• Constant follow up within the departments to fix the customer concerns
• Managing the cases originated from SLT escalation or MD room with higher priority and urgency.
• Update to CC Head on the burning issue/s
• Coordinate with Sales Teams respective Director for escalated cases
• Constant meetings with Sales Coordinators for discussion of the teams respective cases

Desired Candidate Profile

• Real Estate knowledge is preferable but not mandatory
• Microsoft Excel knowledge is must
• Good Communication skill : Spoken and Written
• Customer orientation and ability to adapt/respond to different types of personalities

Interested Candidate Can Directly Drop their Profile on Ko****r@in*************c.com or Can Contact on - 8860609***

Regards,

Komal Jaiswal

Corporate HR

Job Classification

Industry: Real Estate
Functional Area: Customer Success, Service & Operations,
Role Category: Customer Success, Service & Operations - Other
Role: Customer Success, Service & Operations - Other
Employement Type: Full time

Education

Under Graduation: Any Graduate
Post Graduation: M.Pharma in Pharmacy
Doctorate: Other Doctorate

Contact Details:

Company: Investors Clinic
Address: Plot no-5,First Floor,Tapasya Corporate Heights,Se, ctor 126,Noida, NOIDA, Uttar Pradesh, India
Location(s): Noida, Gurugram
Website: www.investorsclinic.in

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Keyskills:   Customer Support Customer Service customer care Back Backend Operations Customer Service Management Customer Handling Skills Customer Handling Distribution Analysis