ALM - Central Key User - Bengaluru/Bangalore
- ALSTOM India
- 2 - 6 years
- Bengaluru
- 4 years ago
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Job Description
Train and support key users
Lead ALM key users network
Monitor effective usage of ALM tools
Participate to ALM enhancement
Support process knowledge
MAIN RESPONSIBILITIES
ALM deployment:
o Train site key user
o Support key user on demand
ALM support:
o Manage training documentation
o Manage support documentation (methodologies, best practices, wiki)
o Lead key users network
o Follow-up incidents
o Lead acceptance and regression testing of solved tickets
ALM solution enhancement :
o Manage change requests: specifications, test plans, test reports
o Interact with IS&T during change process
o Prototype and develop new features
o Transfer knowledge to key users regarding new or modified functionalities
ALM performance follow-up:
o Measure solution deployment level
o Coordinate end users account regular review in relationship with key users
o Provide inputs for transverse processes update
o Provide savings figure to update continuously business case
MAIN REQUIRED COMPETENCIES AND PREFERRED LEVEL (education, experience, qualifications, skills)
Mandatory:
- Graduated from engineering school
- Experience of software development process
- Experience of project management tools (scheduling, load)
- IBM RTC, DNG, RQM tools knowledge
- Scripting tools knowledge (ex: shell,python)
- Knowledge of configuration management, requirement management, verification and validation processes
Desirable:
- GitLab tool knowledge as administrator and developer
- Jenkins tool knowledge
Competencies & Skills Describe the needed skills (technical & behavioral)
- Open mindset
- Rigour
- Autonomy
- English fluent (written, spoken)
- Customer care
- Manage a task from start to end, execute a task in a clear and understandable manner, anticipate task and communicate on
- encountered issues
Job Classification
Industry: Courier / LogisticsFunctional Area: Customer Success, Service & Operations,
Role Category: Voice / Blended
Role: Voice / Blended
Employement Type: Full time
Education
Under Graduation: Any GraduatePost Graduation: Post Graduation Not Required
Contact Details:
Company: ALSTOM IndiaLocation(s): Bengaluru
Keyskills: Project management Configuration management Agile Regression testing Scheduling data privacy Business case Recruitment Python
ALSTOM India
As a promoter of sustainable mobility, Alstom develops and markets systems, equipment and services for the transport sector. Alstom offers a complete range of solutions (from high-speed trains to metros, tramways and e-buses), passenger solutions, customised services (maintenance, modernisation), in...
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