Opening_Team Lead/ Senior Team Lead/ Assistant Manager (International Voice Process)_Chennai
Warm Greetings from Hexaware!!
Hexaware provide you the best opportunity to come and join our dynamic team.
Location : Chennai (Thoraipakkam) - Chennai One Towers
Mandate experience in International
Roles & Responsibilities for Team Leader-
Should know throughput calculation like attrition, shrinkage.
Should have handled min 15 to 25 agents as team lead.
Should handle the team weekly reviews and encourage team to meet organizational goals
Responsible for staff retention within the team.
Should be aware of KRAS, KPIS, SLA, AHT, Occupancy, Attrition Formula, Shrinkage formula.
Should have Min 1 Year experience as TL
Salary : 6.8 CTC Max
Candidates are requested to please share your CV with the following details.
Experience as TL on paper:
Experience in Voice as TL:
Experience in Domestic/International Process:
Current CTC:
Expected CTC:
Highest Qualification:
Notice period:
Span handled:
Contact Person: Harshini Murugan
If interested then please share your updated resume on Ha*******1@he*****e.com
or call +91-8220775***
Regards,
Harshini Murugan

Keyskills: international process team leading staff retention tl Team Leadership shrinkage
Hexaware BPS is a unit of Hexaware Technologies Ltd. We are currently staffed at 2000+ people across Navi Mumbai (Mahape) Chennai, Nagpur and US. Ranked 15th in the NASSCOM Top 20 IT Software & Services Exporters from India, we also rank among the Top 20 Best IT employers in India by DQ-IDC fo...