Ups Voice (hr Practitioner) Csr Bangalore @ Trigent

Job Description

Dear Candidate,

Hello Greetings from Trigent Software !

Job Description: HR Practitioner(CSR)

key responsibility:-

• Process customer requests (Network, orders, provisioning, Post activations, billing)
• Provision and management of Consumer and Small Business- NBN Orders
• Validates & Verify customers details provided by Sales from various legacy systems
• Remediate the fall out as per the Order remediation guide and Panviva work Instructions
• Escalating the dependencies to the relevant teams for any assistance
• Ensure compliance adherence and timely completion of milestone
• Effective communication on order status to Customers/Stakeholders
• Effective communication with other business units to obtain the required information to successfully manage the Customers order
• Work collaboratively with teammates to solve customer issues as quickly and as efficiently as possible.
• Updating & keeping records of customer interactions, transactions, comments and complaints as per defined process guideline
• Take Ownership of and always keep customer commitments.

Customer support Representative voice experience required

Experience : 0-4 yrs

Work from office

Fresher - 6m - 25k

CTC: 32k max (depends on current CTC)

Shift: US shift (Rotational)

Immediate joiner

Location : Bangalore

6 days working (rotational weekoff)

Offered candidates will be deployed to one of our client's location.

NOTE: Interested Candidates can share your CV to ar******k@tr****t.com

Regards:

K.Aravind

Recruitment Specialist

Trigent Software Pvt Ltd

Ph: 6360106***

Email Id: ar******k@tr****t.com

Job Classification

Industry: BPO / Call Centre
Functional Area: Human Resources,
Role Category: HR Operations
Role: HR Operations
Employement Type: Freshers

Education

Under Graduation: Any Graduate
Post Graduation: Any Postgraduate
Doctorate: Any Doctorate

Contact Details:

Company: Trigent Software Limited
Address: No.49,1st Floor,Khanija Bhavana,Race Course Road,B, BANGALORE, Karnataka, India
Location(s): Bengaluru

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Keyskills:   voice csr HR Voice support hr Recruitment