UPS voice (HR) CSR H @ Trigent

Job Description

Dear Candidate,

Profile: Customer Service Representative (HR)

Job Description:

Key Responsibilities

• Process customer requests (Network, orders, provisioning, Post activations, billing)
• Provision and management of Consumer and Small Business- NBN Orders
• Validates & Verify customers details provided by Sales from various legacy systems
• Remediate the fall out as per the Order remediation guide and Panviva work Instructions
• Escalating the dependencies to the relevant teams for any assistance
• Ensure compliance adherence and timely completion of milestone
• Effective communication on order status to Customers/Stakeholders
• Effective communication with other business units to obtain the required information to successfully manage the Customers order
• Work collaboratively with teammates to solve customer issues as quickly and as efficiently as possible.
• Updating & keeping records of customer interactions, transactions, comments and complaints as per defined process guideline
• Take Ownership of and always keep customer commitments.

* Good written and verbal communication skills.

* Two way cab facility is provided.

* Looking for Immediate Joiners, should be flexible to work from the office

Shift: US / shift (Rotational)

Location: Bangalore / Mumbai

6 days working (Rotational week off)

Please share CV if interested: he********a@tr****t.com

Thanks & Regards,

Hemalatha A

Job Classification

Industry: BPO / Call Centre
Functional Area: Human Resources,
Role Category: HR Operations
Role: HR Operations
Employement Type: Contract

Education

Under Graduation: Any Graduate
Post Graduation: Any Postgraduate
Doctorate: Any Doctorate

Contact Details:

Company: Trigent Software Limited
Address: No.49,1st Floor,Khanija Bhavana,Race Course Road,B, BANGALORE, Karnataka, India
Location(s): Bengaluru

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Keyskills:   Communication Skills Customer Service CSR US Shift Query Resolution