Human Resources Practitioner Voice Bangalore @ Trigent

Job Description

Roles and Responsibilities

Dear Candidate,

Hello Greetings from Trigent Software !
Job Description: HR Practitioner Voice
key responsibility:-

• Process customer requests (Network, orders, provisioning, Post activations, billing)
• Provision and management of Consumer and Small Business- NBN Orders
• Validates & Verify customers details provided by Sales from various legacy systems
• Remediate the fall out as per the Order remediation guide and Panviva work Instructions
• Escalating the dependencies to the relevant teams for any assistance
• Ensure compliance adherence and timely completion of milestone
• Effective communication on order status to Customers/Stakeholders
• Effective communication with other business units to obtain the required information to successfully manage the Customers order
• Work collaboratively with teammates to solve customer issues as quickly and as efficiently as possible.
• Updating & keeping records of customer interactions, transactions, comments and complaints as per defined process guideline
• Take Ownership of and always keep customer commitments.

Customer support Representative voice experience required

Experience : 0-4 yrs

Work from office

Fresher - 6m - 25k

CTC: 32k max (depends on current CTC)

Shift: US shift (Rotational)

Immediate joiner

Location : Bangalore

6 days working (rotational week off)

Offered candidates will be deployed to one of our client's location.

NOTE: Interested Candidates can share your CV to ta*******b@tr****t.com for quick processing.

Regards,

Tabassum

Recruitment Analyst

Job Classification

Industry: BPO / Call Centre
Functional Area: Customer Success, Service & Operations,
Role Category: Voice / Blended
Role: Voice / Blended
Employement Type: Freshers

Education

Under Graduation: Any Graduate

Contact Details:

Company: Trigent Software Limited
Address: No.49,1st Floor,Khanija Bhavana,Race Course Road,B, BANGALORE, Karnataka, India
Location(s): Bengaluru

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Keyskills:   Customer Support HR Voice International Call Center US Shift UK Shift International Voice Process