Team Lead Operations - International Customer Service Operations @ Golden Opportunities

Home > Team Leader

Team Lead Operations - International Customer Service Operations

Golden Opportunities
3 - 8 Years
Chennai
4 years ago
Email to a friend
Report this job

Job Description

job_description :
Job Title : International Team Lead Operations-International Customer Service Operations

Location: Noida
About the Organization:
Role is for leading ITES Global Giant and having PAN India Operations. Leading No 1 BPO in India with prospective expansion vision
Candidate Expectation and Job Description:

Candidate must posses 4+ years of experience in BPO industry supporting international clients in both voice and non voice operations.
Should have team handling experience developing and mentoring team members in a dynamically changing environment.
Manage & delegate daily volumes within team and coordinate activities to ensure daily BAU delivery is in line to customer KPIs
Answer and manage client queries/complaints across LOBs rectify issues and liaise with appropriate departments to handle complex issues in a bid to provide more effective solutions
Able to mentor team in process & quality parameters
Provide Direct Customer Support answer live chats or/and social media from customers to provide quick resolution of issues and questions or may provide assistance to a team member.
Atleast 1-2 year experience as Team Lead
Strong experience on presentation skills
Must be flexible with rotational shifts including night shifts.

Employement Category:

Employement Type: Full time
Industry: ITES
Functional Area: Customer Service
Role Category: Team Leader
Role/Responsibilies: Team Lead Operations - International Customer Service Operations

Contact Details:

Company: Golden Opportunities
Location(s): Chennai

+ View Contact

Login

Candidates can login here to view contacts and apply.

Sign In Sign Up

Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach Resume Max 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Candidates are expected to provide most recent and accurate profile information, inappropriate content is strictly prohibited!

Job seems aged, it may have been expired!
Fraud Alert to job seekers!

₹ Not Specified

Job application

We will notify the employer with your details. You can also attach a resume or a cover letter.

Sign In Sign Up

Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Golden Opportunities

Golden Opportunities Pvt Ltd Clients of Golden Opportunities

Team Lead Operations - International Customer Service Operations @ Golden Opportunities

Home > Team Leader