Location: Mumbai About the Organization: Role is for leading ITES Global Giant and having PAN India Operations. Leading No. 1 BPO in India with prospective expansion vision. Job Description:
Candidate must possess 2+ years of experience into HRO process supporting international clients in BPO industry.
Process knowledge in Onboarding People Movement Employment Data Management Exit Management Leaves & Benefit Admin
Ensure and maintain the security and confidentiality of client data.
Update client applications accurately and quickly in accordance with the appropriate User Guides.
Understand & perform the full range of Workforce Administration processes (Employee Life cycle) which includes onboarding the candidate people movement & benefits administration
Must have clear understanding of the existing performance metrics in the process how they are measured and improvise the measurement system to make it more effective and transparent
Follow LWIs while processing & highlight any anomalies in LWIs/process documentation to the SME/Leads.
Must be able to propose process improvement ideas which can reduce time improved accuracy or enhance controls
Participate in Team building activities.
Assist client with Admin activities (especially Document Management) related to onboarding people movement and benefits administration.
Sound knowledge of US & UK Labor legislation Laws
Have customer facing experience & experience of using telephony to speak with clients
Will need to be working on calls/emails as and when needed
Flexible to work in shifts including night shifts.