Quality Analyst- International Customer Service Operations @ Golden Opportunities

Home > Customer Service Executive (Non-voice)

Quality Analyst- International Customer Service Operations

Golden Opportunities
2 - 8 Years
Chennai
4 years ago
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Job Description

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Job Title: Quality Analyst- International Customer Service Operations

Location: Noida
About the Organization:
Role is for leading ITES Global Giant and having PAN India Operations. Leading No 1 BPO in India with prospective expansion vision
Role and Candidate Expectations :

Candidate with 2.5-7 years of relevant experience as a Quality Analyst in international operations.
Conduct regular call audits and call quality experience.
Checking for call quality standards.
Providing feedback on the performance of each individual.
Identity the areas for improvement.
Ensure call handling and service quality is maintained.
Should possess excellent communication Skills.
Should be flexible working in Shits.

Employement Category:

Employement Type: Full time
Industry: Architecture
Functional Area: Customer Service
Role Category: Customer Service Executive (Non-voice)
Role/Responsibilies: Quality Analyst- International Customer Service Operations

Contact Details:

Company: Golden Opportunities
Location(s): Chennai

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Quality Analyst- International Customer Service Operations @ Golden Opportunities

Home > Customer Service Executive (Non-voice)