Urgent Need: Business Support Service Desk @ Virtusa Consulting

Job Description

Location- Hyderabad

• Experience in supporting restaurant devices such as POSI,Kiosk,EVM etc.
• Diagnose, troubleshoot, and resolve IT related issues for desktop/laptop, printing, and ancillary devices
• Fields incoming help requests from end users via both telephone and e-mail in a courteous manner.
• Answer calls & e-mails from our customers on the ITSD when workloads are high or during any reduced staffing levels.
• Documents all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
• Builds rapport and elicit problem details from service desk customers. - Resolves requests and incidents.
• Records, tracks, and documents the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
• Applies diagnostic utilities to aid in troubleshooting under minimal supervision. Accesses software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
• Works under limited supervision to identify and learn appropriate software and hardware used and supported by the organization.
• Tests fixes to ensure problem has been adequately resolved. Knowledge of basic computer hardware (pc, mouse, monitor, keyboard) - Strong documentation skills.
• Experience in a documented customer service role. Understanding of ServiceNow is an added advantage.

Interested candidates share their CV on va*********h@vi****a.com

Job Classification

Industry: BPO / Call Centre
Functional Area: Customer Success, Service & Operations,
Role Category: Voice / Blended
Role: Voice / Blended
Employement Type: Full time

Education

Under Graduation: Any Graduate
Post Graduation: Any Postgraduate

Contact Details:

Company: Virtusa Consulting Services Pvt Ltd
Address: Sy.No.115/Part,Plot No.10,Virtusa IT Park,Nanakram, guda Village,Serilingampally Mandal, Hyderabad, Telangana, India
Location(s): Hyderabad

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Keyskills:   troubleshoot Service Desk Management Customer Service IT Support Troubleshooting Customer Care Service Customer Support service desk Desktop Support Helpdesk IT Service Desk Technical Support Customer Care