BPO Supervisor @ NTT Global Delivery

Job Description

Req ID: 154099
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a BPO Supervisor to join our team in Coimbatore, Tamil Ndu (IN-TN), India (IN).
In these roles, you will be responsible for:

• Expertise in specialties of E/M IP and OP
• Monitoring unbilled accounts report for outstanding and/or un-coded encounters to reduce accounts receivable days.
• Ensure adherence of coding guidelines within established productivity standards.
• Addressing coding related inquires for providers as needed, U.S. only.
• Attending meetings and in-service training to enhance coding knowledge, compliance skills, and maintenance of credentials.
• Provide supervision and direction to team and manage their day to day activities.
• Provide trend analysis of issues and solutions to customer.
• Respond to customer requests by phone and/or in writing to ensure timely resolution of unpaid and denied claims.
• Maintain and ensure adherence to SOP guidelines by team members.
• Provide monthly feedback to team members on their performance.
• Provider guidance to the team members to effectively complete the assigned task.
• Attending meetings and in-service training to enhance Accounts Receivable knowledge, compliance skills, and maintenance of credentials.
• Ensure complete adherence to TAT and SLA's as defined by the customer
• Maintain patient confidentiality and strict adherence to HIPAA

Required Skills for this role include:

• 7+ years of experience working on Revenue Cycle Management regarding medical billing.
• Good understanding and working experience of End to End Claim Resolution model
• 1 or more years of supervisory experience in Coding (medical billing).
• Excellent interpersonal, verbal and written communication skills
• Demonstrate ability to work in challenging and changing work environment and apply methodologies to best fit solutions.
• Should have coding certificate (CPC, COC, CCS)
• Expertise with Windows PC applications that required you to use a keyboard, MS office, navigate screens, and learn new software tools.

**Required schedule availability for this position is Monday-Friday 7:30AM/5:30PM IST. The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend's basis business requirement.

Employement Category:

Employement Type: Full time
Industry: IT
Functional Area: Customer Service
Role Category: Customer Service Executive (Voice)
Role/Responsibilies: BPO Supervisor

Contact Details:

Company: NTT Data
Location(s): India ,  Coimbatore

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