Client Service Executive @ Cfirst Background

Job Description

Key Responsibilities:
1. First point of contact for clients and focus of the role is to provide excellence in customer service
and to maximize the client experience.
2. Interaction with customers over the phone, in person or via email.
3. Documentation and Securing records from current customers.
4. Maintain and develop existing and new customers through planned individual account support
and liaison with internal processing staff.
5. Conduct employment verifications either through calls or online.
6. Generate reports from the information obtained through verifications and maintain
confidentiality of both candidate and the clients.
7. Coordinate with HR's, Directors and other officials for the verification.
8. Handle client queries and escalation calls.
9. Ensure that the internal/external quality targets are met

Employement Category:

Employement Type: Full time
Industry: ITES
Functional Area: Customer Service
Role Category: Customer Service Executive (Voice)
Role/Responsibilies: Client Service Executive

Contact Details:

Company: Cfirst Background
Location(s): Ahmedabad

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