Systems Administration Senior Analyst @ NTT Global Delivery

Job Description

Req ID: 171303
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Systems Administration Senior Analyst to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).
We are onboarding customers to RTMS (Remedy Ticketing tool - BMC Helix) and associates would be asking data configuration addition, changes, and deletions. This role would require associates to touch configuration foundation data required for day to day working of customer workflow
. Makes configuration changes as necessary and make administrative changes to include but not limited to updates to foundations data, roles and permissions.
. Diagnose and remediate issues as required within the Remedy ITSM Change and Service Management.
. Provide excellent troubleshooting skills to drive non-scan issues to identify root cause and provide creative suggestions to resolving the issues.
. Ensure the performance of the system especially during the operations & data integration by optimizing the design and implementation.
Team player with Good Communication Skills
. Makes configuration changes as necessary and make administrative changes to include but not limited to updates to foundations data, roles and permissions.
. Diagnose and remediate issues as required within the Remedy ITSM Change and Service Management.
. Provide excellent troubleshooting skills to drive non-scan issues to identify root cause and provide creative suggestions to resolving the issues.
. Ensure the performance of the system especially during the operations & data integration by optimizing the design and implementation

Employement Category:

Employement Type: Full time
Industry: IT
Functional Area: IT
Role Category: Software Engineer
Role/Responsibilies: Systems Administration Senior Analyst

Contact Details:

Company: NTT Data
Location(s): Noida, Gurugram

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