CSR (US) International Voice Bangalore H
- Trigent
- 0 - 4 years
- Bengaluru
- 4 years ago
- Email to a friend
- Report this job
Job Description
Dear Candidate,
Greetings from Trigent Software !
Offered candidates will be deployed to one of our client's location
Job Description: Customer Support
Position Summary
The Customer Service advisorserves as a primarypoint of contact forCitrix external and internalcustomers, end-users, and Citrix partners and distributors.The Customer Service Advisorhandlesall inbound requestsfrom these sources and provides assistance in addressing these requests. Inquires can include but are not limited to, product orders, billing, renewals, customer account maintenance, technical support entitlement and product licensing.
Primary Duties / Responsibilities
- Handles inbound customer inquiries in a 24/7 environment via CHAT, PHONE andEMAIL while adhering to established Service Level Agreements and Key Performance Indicators. Shifts are on rotational basis mainly during American business hours
- Needs to handle all calls using excellent problem solving skills by accurately diagnosing the issue with the pre-defined knowledge base and possess excellent customer handling skills.
- Create and assign leads to Sales following a successful lead qualification conversation
- Entitle, case creation and routing of technical support inquiries to the adequate Technical Support engineer while keeping backlogs to the minimum
- Proactively provide all the relevant information on the enquired product and explain the features, advantages, and benefits with the accurate technical specifications.
- Initiate required action for issue resolution and communicate to the appropriate personnel including outbound calls for quicker resolution
- Contributes to knowledge management system in the form of updating or creating policies and procedures
Qualifications
- Excellent customer service attitude and the ability to interact with customers in a professional manner with deductive reasoning skills
- Strong verbal and written communication skills as well as excellent listening skills
- Flexible and adaptable to the ever-changing environment.
- Able to resolve customer inquiries with minimal guidance
- Work effectively in a team environment and collaborate cross-functionally
- Ability to analyze information and evaluate results toresolve problems
- Excellent organizational skills with the ability to prioritize, organize, and accomplish tasks
Requirements (Education, Certification, Training, and Experience)
- Bachelors Degree or equivalent Mandatory. Engineering/Technical Degree preferred
- 0-3+years of Customer Service / Technical Support experience in a fast paced, high volume, multi-tasked environment
- Working knowledge of Microsoft Windows and Office suites is mandatory
- Experience with CRM systems(Salesforce, SAP, Oracle, People Soft etc.)preferred
* 5 Days Working
* 2 Ways Cab Facility
Please share CV if interested: he********a@tr****t.com
Regards,
Hemalatha
Job Classification
Industry: BPO / Call CentreFunctional Area: Customer Success, Service & Operations, Role Category: Customer Success, Service & Operations - OtherRole: Customer Success, Service & Operations - OtherEmployement Type: ContractEducation
Under Graduation: Any GraduatePost Graduation: M.Com in Any Specialization, MBA/PGDM in FinanceContact Details:
Company: Trigent Software LimitedAddress: No.49,1st Floor,Khanija Bhavana,Race Course Road,B, BANGALORE, Karnataka, IndiaLocation(s): Bengaluru
Keyskills: Communication Skills Customer Support Technical Support Customer Service Sales Inbound Customer Handling Outbound Calling CRM
Similar positions
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in