Assistant Manager- Quality Analyst @ Tech Mahindra

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Assistant Manager- Quality Analyst

Tech Mahindra
7 - 10 Years
Hyderabad
4 years ago
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Job Description

Graduation (any discipline) with 6-10 years of experience of working in BPO (Chat Process).
Should be open to work 24/7.
Worked on Transactional Quality.
Program management expertise: Managed a Lean SS program and facilitated simultaneous mentoring or greater than 10 projects across multiple locations simultaneously.
Hands on experience in 5S, RCA, Lean, Six sigma, Standard Work, Continuous Improvement, Tiered Accountability & GEMBA.
Strong business acumen and the ability to develop and deliver rigorous financial and/or statistical analysis to quantify business case scenarios, options and risks.
Ability to view the issues end-to-end and develop RCA and corrective action plans with tangible results.
Ability to work within challenging environment with tight delivery timelines, Self-motivated Team player and a proven leader.
Out of the box thinker to develop tools and processes for best utilization of resources.
Ability to manage Internal and external clients, Strong conflict management skills.
Self-motivated Team player and a proven leader.
Excellent skills on Excel/Quality Tools/ Data.
Analysis /Minitab/Analytical Skills / Reporting.

Qualification Requirement :- Graduate in any Stream.

Contact No.:-

* Ankit Shah 7567775*** / [Confidential Information]
Rohit Sharma 9806376*** / [Confidential Information]

Employement Category:

Employement Type: Full time
Industry: ITES
Functional Area: Customer Service
Role Category: Quality Assurance - Manager
Role/Responsibilies: Assistant Manager- Quality Analyst

Contact Details:

Company: Tech Mahindra
Location(s): Hyderabad

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Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

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Tech Mahindra

Netmagic, an NTT Communications company, is India’s leading Managed Hosting and Cloud service provider, with 9 carrier-neutral, state-of-the-art data centers and serving more than 2000 enterprises globally. Headquartered in Mumbai, Netmagic also delivers Remote Infrastructure Management (RIM) se...

Assistant Manager- Quality Analyst @ Tech Mahindra

Home > Quality Assurance - Manager