Ground Staff Cabin Crew Data Entry Operator Air Ticketing Executive Air Hostess @ Sky Career

Job Description

We are hiring for Ground Staff, Air Ticketing Executive & Cabin Crew

Education & Skills Required:
Candidate (both fresher and experienced) with good communication skills required.
Candidate should be time flexible.
Airlines have their own training facilities that usually consist of a week or two of classroom training followed by on-the-job training by shadowing an experienced ticketing agent. New agents begin by handling luggage and work up to handling seating assignments, completing ticket forms and reserving tickets for passengers.
Days and Hours of Work:
Shift will decided in the face to face interview and it will depends on your comfort zone, you can take any shift The daily starting and finishing times may be changed from time to time in according to the requirements.
Responsibilities:
Improve customer service experience, create engaged customers and facilitate organic growth.
Take ownership of customer's issues and follow problems through to resolution.
Set a clear mission and deploy strategies focused towards that mission.
Develop service procedures, policies and standards.
Keep accurate records and document customer service actions and discussions.
Analyze statistics and compile accurate reports.
Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.
Keep ahead of industry's developments and apply best practices to areas of improvement.
Control resources and utilize assets to achieve qualitative and quantitative targets.
Adhere to and manage the approved budget.
Maintain an orderly workflow according to priorities.
Most importantly, airlines often experience bad weather and equipment malfunctions that change flight schedules and sometimes even cancel flights. The agent must be able to advise travelers of bad news about canceled flights, diffuse stressed customers and be prepared to solve customer problems (when possible) quickly as they arise.

REQUIREMENTS:

They are often the first person to greet a customer who enters the airport. Ticketing agents are expected to be clean and neat in appearance in accordance with airline standards. Airlines often issue employees uniforms and badges for security purposes. Good communication skills are also important since the ticketing agent will deal with customers in every aspect of the position.
Airline ticketing officers handle ticket sales for airlines at airports.
Excellent knowledge of management methods and techniques.
Proficiency in English (Preferred) otherwise language will be optional, you can take take your local language as well .
Awareness of industry's latest technology trends and applications.
Ability to think strategically and to lead.
Strong client-facing and communication skills.
Advanced troubleshooting and multi-tasking skills.
Customer service orientation.
Note: Airline ticketing executive must be able to work varying shifts since airline ticket facilities are You must be able to work shifts that include days & night

Employement Category:

Employement Type: Full time
Industry: Airlines
Functional Area: Customer Service
Role Category: Customer Service Executive (Voice)
Role/Responsibilies: Ground Staff Cabin Crew Data Entry Operator Air Ticketing Executive Air Hostess

Contact Details:

Company: Sky Career
Location(s): UP

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