Senior Call Quality Analyst (Call and Chat Auditing) @ Golden Opportunities

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Senior Call Quality Analyst (Call and Chat Auditing)

Golden Opportunities
2 - 6 Years
Chennai
4 years ago
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Job Description

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Conduct Transaction Quality Audits
Provide Feedbacks and suggestions for improvement
Publish Dashboards at defined intervals
Drive Quality and process improvement initiatives
Data Analysis Strong Analytical skills with an ability to draw conclusions from data (Error Analysis and Root Cause
Analysis for process deviations
Provide data inputs to internal stakeholders
Flexibility and Availability for any ad-hoc business requirement
Ensure Confidentiality Availability and integrity of Data
Excellent verbal communication skills (clear crisp speech)
Excellent written communication skills
Candidate should be flexible working in rotational night shift and working from Office.
Must have experience in Chat Audit(Monitoring Chat quality and audits)

Employement Category:

Employement Type: Full time
Industry: ITES
Functional Area: Customer Service
Role Category: Quality Assurance Executive
Role/Responsibilies: Senior Call Quality Analyst (Call and Chat Auditing)

Contact Details:

Company: Golden Opportunities
Location(s): Chennai

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Golden Opportunities

Golden Opportunities Pvt Ltd Clients of Golden Opportunities

Senior Call Quality Analyst (Call and Chat Auditing) @ Golden Opportunities

Home > Quality Assurance Executive