Messaging Services Advisor @ NTT Global Delivery

Job Description

Req ID: 166830
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Messaging Services Advisor to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).
Job Description-

• Provides deep subject matter expertise, advice and program delivery.
• Support 24x7 steady state operations-Flexible working in shifts for all required work done and during weekends.
• Contributes to the development of new techniques and plans within area of expertise.
• Thorough understanding and management of customer business needs and expectations.
• Provide support on day to day operations in managing the Messaging infrastructure of account(s).
• Works on abstract and complex problems requiring evaluation of intangible variables.
• Integrates trends, data and information into plans, deliverables and recommendations.
• Develops innovative and creative output based on interpretation and analysis that improve business performance and contribute to corporate goals and strategic intent.
• Anticipates operational, program, and implementation issues and develops preventative measures.
• Provides advanced technical support within area of expertise to clients on complex integration issues and is often in a lead role within major projects.
• Applies advanced training and experience to resolve difficult client problems where standard practice has failed.
• Identifies, structures, and delivers services that enable business processes.
• May develop automated methods needed to implement recommended solution.
• Performs root cause analysis on failed components and implements corrective measures.
• Designs and implements load testing and disaster recovery scenarios.
• Mentors junior team members.
• Candidates must have exceptional customer service, problem solving, and communication skills
• Possess the ability to work independently with minimal management supervision and with a global team of engineers
• Strong team player with ability to work in a team and as individual contributor
• Strong organizational and documentation skills

Technical Skillset-

• Lotus Notes/Domino
• Health checks, server capacity management and proactive configuration management support
• Security hardening and patch/update management support
• High-availability components support
• Service Management and Service Level Management
• Collaboration components configuration management
• Search engine configuration management
• Content management configuration support
• Advance level knowledge on Microsoft SharePoint and OneDrive Online
• Microsoft Teams Online
• Content Management, Records Management, E-discovery, ACM, Compliance
• Collaboration Objects Support (Team Sites, Work Management, Social Tools)

Employement Category:

Employement Type: Full time
Industry: IT
Functional Area: IT
Role Category: Software Engineer
Role/Responsibilies: Messaging Services Advisor

Contact Details:

Company: NTT Data
Location(s): Noida, Gurugram

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