Tech Mahindra Technical Support
- Tech Mahindra
- 1 - 6 years
- Hyderabad
- 4 years ago
- Email to a friend
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Job Description
Greetings from Tech Mahindra!!
We are inviting applications for following roles for Hyderabad Campus:
- Technical Support Associate.
- Sr. Technical Support Associate.
Job Location - Tech Mahindra Campus - Bahadurpally - Hyderabad
Transport - Both side transport will be provided as per Tech M BPS Policy.
Educational Qualification - Any Graduate with minimum 6 Months of experience in International Customer Support can apply.
(Kindly Note - You must have experience to prove on papers, you must have experience letter/ relieving letter from previous organisation)
Shift Timings - Night Shifts.
________________________________________________________________________________________________
We are hiring for Technical Support Role - International Voice.
Roles and Responsibilities
- You should respond to customer queries and concerns.
- Knowledge of Tools used in Troubleshooting will be preferred.
- Knowledge of Active Directory | Service Now Tool | Modules is required.
- Prior experience in SERVICE DESK ROLE will be an advantage.
- Maintain a deep understanding of client process and policies.
- Provide excellent customer service to our international clients.
- You should be responsible to demonstrate a capacity for critical thinking and analysis.
- You should be responsible to showcase a proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment.
Desired Candidate Profile
- Any graduate degree or equivalent with an excellent academic record.
- Meaningful work experience
- Excellent Interpersonal Skills.
- Relevant experience in a customer service role chat/email/voice.
- Effective probing skills and analyzing / understanding skills
- Analytical skills with a customer-centric approach.
- Excellent proficiency with written English and with a neutral English accent
- You should be able to work on a flexible schedule (including weekend shift).
- Good attention to detail.
Perks and Benefits
- Gratuity & Insurance Benefits.
- Performance Incentives.
- Both Side Cabs as per Tech M BPS Policy.
- 5 Days Working.
- Latest State of Art Campus.
- Best Employer in the industry.
Interview Process:
- SVAR AMCAT Round
- Operations Round.
NOTE - It will be Work from Office. We are looking for IMMEDIATE JOINERS!!
Kindly Contact Miss Era Kashyap - 9560591*** for aligning the interview.
Kindly Share your CV at EK*******8@Te*********a.com
There are limited openings kindly apply at the earliest!
Job Classification
Industry: BPO / Call CentreFunctional Area: Customer Success, Service & Operations, Role Category: Voice / BlendedRole: Voice / BlendedEmployement Type: Full timeEducation
Under Graduation: Diploma in Any Specialization, Any GraduatePost Graduation: Any PostgraduateDoctorate: Doctorate Not Required, Any DoctorateContact Details:
Company: Tech Mahindra LtdAddress: SHARDA CENTRE,,SHARDA CENTRE,OFF KARVE ROAD,ERANDW, PUNE, Maharashtra, IndiaLocation(s): Hyderabad
Keyskills: customer service international voice customer support Service Level Management Service Desk Management ITSM interpersonal skills ITIL ITIL Practitioner technical support chat troubleshooting Incident Management international clients
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