Tech Mahindra is hiring For CSA in Work
- Tech Mahindra
- 1 - 6 years
- Kolkata
- 4 years ago
- Email to a friend
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Job Description
Greetings from Tech Mahindra!!!
We are glad to inform you that Tech Mahindra is hiring for Customer Service Associate in Semi Voice (Email Process) for Kolkata Location.
Customer Service Associate
Job Description :
Position: CSA for Telecom Semi Voice (Email Blended Process) at Tech Mahindra (BSG Division)
Work From Office
Eligibility:
Any Graduate
Minimum 1 Year Experience (Email process)
Excellent writing & verbal communication.
Accurately and efficiently handle customer contacts via Phone, email in the shortest possible time.
Communicate actionable customer feedback to the relevant team, that can be worked to meet the customers problem
Openness to work in shifts
Should have a positive attitude and agility to work in collaborative environment
Should have solution oriented and committed to make it right resolution
Should have impeccable sense of judgment to be able to service at the highest levels.
Should take ownership to resolute customer issue (ensure 100% problem solving ability).
Languages: English & Hindi
Position Opened - 10
Note:
Work Location - Kolkata (DLF-2) Rajarhat
Roles and Responsibilities:
Mandatory:
-Candidate should be comfortable to work with 9 to 9 shifts.
Preferred Candidates who can join on immediate bases.
Kindly note - Please go through the JD before applying / calling for this JOB
Contact Details:8250791***
Contact Name : Souvik
Interested candidates are requested to send in their updated resume to SD*******8@Te*********a.com mentioned your mail id.
Job Classification
Industry: BPO / Call CentreFunctional Area: Customer Success, Service & Operations, Role Category: Non VoiceRole: Non VoiceEmployement Type: Full timeEducation
Under Graduation: Any GraduatePost Graduation: Any PostgraduateDoctorate: Doctorate Not Required, Any DoctorateContact Details:
Company: Tech Mahindra LtdAddress: Tech Mahindra Ltd DLF - 2, Building Tower - B, 3rd floor Near Unitech Gate - 2 Kol - 156Location(s): Kolkata
Keyskills: csa email process customer service verbal communication semi voice blended process customer handling
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