L-1 Engineer Virtual Drive On 28th Feb At 11am For Graduate Fresher @ Savantis Solutions

Dear all
please join the meeting on 28th FEB AT 11AM
Please Turn on your camera
must have good internet connection or Laptop
https://meet.google.com/fvf-kbes-qxj

Job Description

Pleasant Greetings from Savantis Solutions!

Golden opportunity for Engineering & IT Freshers to work in IT Infrastructure division with Savantis solutions.! It's IT Infrastructure Management group who is to be deployed at Client Premises.

Position Details Profile: Service Desk

Position: Analyst Trainee

Job Location: NOIDA

Salary Offered: INR. 2.20 LPA

Eligibility Criteria for JOB

The Candidate should be a 2017, 2018, 2019 , 2020 & 2021 B. Tech/ BCA / B. Sc(Computer) graduates.

Minimum 60% In Graduation

B-Tech (CSE/ IT/ ECE / EEE / Civil / Mechanical / Instrumentation) (2017 / 2018 / 2019 / 2020/2021 graduates)

Candidates should not have any academic backlogs currently.

Level of Experience required: Freshers

Good command in spoken & written English is mandatory.

No technical knowledge is required

No Charges for training & Placement

Job Description:

Respond to requests for technical assistance in person, via phone.

Diagnose and resolve technical hardware and software issues.

Research questions using available information resources.

Advise user on appropriate action.

Should know about SLA and severity/priority (Person should aware Incident and service request definition).

Follow standard help desk procedures.

Temp asset device allocation.

Administer help desk software.

Follow up with customers and users to ensure complete resolution of issues.

Redirect problems to correct resource.

Identify and escalate situations requiring urgent attention.

Track and route problems and requests and document resolutions.

Prepare activity reports in excel format.

Inform management of recurring problems

IF YOU HAVE ANY REFERENCE PLEASE DROP CV- [Confidential Information]

THANKS

RASHMI

9354017***