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Networking Support @ Black And White

Home > Customer Service Executive (Voice)

 Networking Support

Job Description

Dear Candidate,

Greeting from Black and White Business Solutions Pvt Ltd..!!

Roles and Responsibilities :

Handling calls & resolving enterprise level customer tickets related issues, handling escalation calls

Work Shifts/ Hours: Rotational shift ( flexible to work in night shifts)

Desired Candidate Profile :

Ability to work well under pressure with high attention to detail

Excellent English communication

Ability to work in a team or as a single contributor

Adaptability / Flexibility on shifts, Ownership and initiative

Knowledge of Microsoft Office productivity

Excellent grammar, comprehension written and verbal English

Good typing speed is an added advantage.

Basic computer knowledge.

Personal attributes
Excellent Customer service orientation

Resilience and flexibility ,Learning and knowledge enhancement

Drive and persistence , Interpersonal skills and teamwork

Technical Requirement: ( Key skills Required )
Operating System:
File system and its features

Boot Options

Windows Tools, i.e. Task Manager, Task Scheduler, Event Viewer, Security Auditing, Perfmon, MSConfig, Sysinternals, ProcMon

System Restore

Windows Services

UAC and its usage

Windows OS: Rights & Permissions

Windows 7, 8, 8.1 & 10

Basic Knowledge of internet connectivity terminology and basics

Interview Process:
HR Round

Communication round

Technical round

Operation Round

Education: Graduates/Undergrads
Exp: Min 6 months of relevant experience
Shifts: 24/7 rotational
Salary: Upto 4 lpa

For more details please contact:
HR Niveda - 9739188***
Email ID- [Confidential Information]

Employement Category:

Employement Type: Full time
Industry: ITES
Functional Area: Customer Service
Role Category: Customer Service Executive (Voice)
Role/Responsibilies: Networking Support

Contact Details:

Company: Black And White
Location(s): Bengaluru

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Black And White

Incorporated in 2006, We are the staffing industrys leader and innovator, and today, has evolved as a premier provider of manpower for some of the fortune 500 companies for their junior/middle & executive talent management staffing needs. We work with our clients hand on hand to overcome the challen...