Relationship Management Specialist @ Adobe

Job Description

Our Company

Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Job Description
Job Description

Job Description
The Role at a glance:
Adobe Acrobat Sign Team is seeking a CSM (Client Success Manager) who is passionate about seeing customers succeed and landing & expanding the existing customer base. The CSM will work in a team environment and share the responsibility of managing a large customer base. The CSM will build relationships with key players, becoming a trusted advisor and maintaining on-going relationships to find growth opportunities within the Team account base. We are looking for CSM to join the Digital media CSM team to deliver measurable benefits to clients and to lead internal initiatives that drive customer success. If you are a technology-savvy individual with deep technical expertise and experience in Creative & Document cloud products, we want to hear from you!
Who we are:
Scientifically engineered, and professionally directed business strategist who work to maximize customer and company sustainable proven profitability over long term.
What is a CSM

• Customer Success is an integration of functions and activities of Marketing, Sales, Professional Services, Training and Support rolled in to one role.

How others might describe you:

• You enjoy solving problems. You love taking on difficult challenges and finding creative solutions. You don't get flustered easily. If you don't know the answer, you'll dig until you find it.
• You pay attention to the details. As far as you're concerned anything worth doing is worth doing right every single time. You stay focused, and nothing falls through the cracks on your watch.
• You think on your feet. You like learning new things and you can learn quickly. When things change, you know how to roll with the punches. You can pivot with minimum to no impact.
• You communicate clearly. You write well. You speak eloquently. You can explain just about anything to anyone and you're comfortable communicating in writing and on the phone.
• You are self-motivated and driven. You volunteer for new challenges without waiting to be asked. You're going to take ownership of the time you spend with us and truly make a difference.
• Desire and willingness to test, embrace and encourage new technologies, product offerings and marketing channels.
• You have the ability act as a change catalyst
• You are an expert in technology & creative products like Acrobat, Photoshop, Substance, XD etc
• You effectively use your creative & technical skills to understand & audit strategic accounts and manage & grow relationships

A successful CSM will need to be able to:

• Manage daily communication with customers by regular & effective check-ins and maintain relationships at all levels.
• Deliver value to clients through value realizations and increase in adoption and consistency in use of Adobe technology
• Be the voice of the customer.
• Build Mutual Success Plans & Drive Strategic Business Reviews.
• Collaborate with other teams across the Adobe eco system (e.g. Professional Sales, Solution Consultants, Technical Support, Product development & engineering, etc.) to champion your clients needs & success.
• Proactively maintain the highest level of technical expertise by knowing the latest Adobe digital media & creative technologies/solutions through available learning opportunities as well as self-study
• Create referenceable customers who are eager to share their successes with the community
• Educate customers on Adobe Document & Creative cloud & provide best practices using product knowledge and effective demo skills.
• Uncover & develop growth opportunities to grow revenue and build a pipeline.
• Deliver detailed specifications for proposed solutions and customized demonstrations.
• Drive customer testimonials & success stories.
• Ability to strategize various events & activities to engage, retain & grow accounts across different segments such as High, Mid & Low touch
• Ability to read, analyze and report customer & Industry trends to facilitate business alignment to ever evolving business environment
• Ability to develop c-suite connects on strategic accounts & drive deeper engagements
• Define clear goals for all aspects of a project and manage their proper execution
• Knowledge of industry recognized best practices for Customer Success

What experience is required:

• 12-15 years prior proven track record in customer success, account management or sales.
• Prior experience managing a high-volume customer base.
• Ability to work well and thrive in a team environment.
• Exert level knowledge of CRMs.
• Experience with Acrobat, Adobe Sign, Microsoft Dynamics, SharePoint, NetSuite, Workday is a plus.
• BA/BS degree. MBA would be preferred.
• Knowledge of one European language in addition to excellent written & verbal English (Preferred German)
• Hands on experience on creative products like Premier Rush, Photoshop, XD, InDesign, Substance and more.

Employement Category:

Employement Type: Full time
Industry: IT
Functional Area: IT
Role Category: Software Engineer
Role/Responsibilies: Relationship Management Specialist

Contact Details:

Company: Adobe
Location(s): Noida, Gurugram

+ View Contact